Terms of service

Terms and Conditions (T&C)

§ 1 Scope

These Terms and Conditions apply to all orders placed through the online shop of:

Hoof & Care GmbH
Kehbrunn 28
2802 Hochwolkersdorf
Austria
Email: office@hufoel.at

These Terms and Conditions apply to both consumers and business customers unless otherwise expressly agreed.

§ 2 Contracting Party

The contracting party is Hoof & Care GmbH, represented by its Managing Director, Elisabeth Pikhart.

§ 3 Offers and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

By clicking the button "Order with obligation to pay" or a similar button, you submit a binding order. After your order has been received, you will receive an automatic order confirmation by email.

The purchase contract is concluded when we accept your order, dispatch the goods, or expressly confirm the order.

§ 4 Prices

All prices displayed in the online shop are in Euros and include statutory VAT unless otherwise stated.

Shipping costs may apply in addition and will be displayed during checkout before the order is completed.

For deliveries to countries outside the European Union, particularly Switzerland, additional import duties, customs fees or taxes may apply. These charges are not collected by us and must be borne by the customer.

§ 5 Payment

The available payment methods are displayed during checkout.

Unless otherwise agreed, payment is due immediately upon placing the order.

Different payment terms may be agreed for B2B customers, retailers and resellers. Such terms shall only apply if expressly confirmed by us or provided within the respective B2B account.

§ 6 Delivery and Shipping

Delivery will be made to the shipping address provided during the ordering process.

We process orders as quickly as possible. Delivery times depend on the destination country, selected shipping method and shipping provider.

Delivery time estimates are non-binding unless a fixed delivery date has been expressly agreed in writing.

If a product is temporarily unavailable, we will inform you as soon as possible.

§ 7 Shipping Costs

Shipping costs are displayed during checkout and depend on the destination country, the weight of the order and the selected shipping method.

Free shipping may be offered above a specified order value. Whether your order qualifies for free shipping will be shown during checkout.

§ 8 Retention of Title

The goods remain our property until full payment has been received.

§ 9 Right of Withdrawal for Consumers

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement, for example by email:

Hoof & Care GmbH
Kehbrunn 28
2802 Hochwolkersdorf
Austria
Email: office@hufoel.at

To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period expires.

§ 10 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery costs, no later than 14 days from the date we receive your notice of withdrawal.

We will use the same payment method for reimbursement that you used for the original transaction unless otherwise agreed.

We may withhold reimbursement until we have received the goods back or until you have provided proof of return, whichever occurs first.

You must return or hand over the goods without undue delay and no later than 14 days from the day you informed us of your withdrawal.

The direct costs of returning the goods shall be borne by the customer.

§ 11 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply or may expire prematurely for goods that have been made according to customer specifications or are clearly tailored to personal needs.

Opened or used care products may only be returned where required by law or where the product is defective, due to hygiene considerations.

§ 12 Inspection of Goods and Compensation for Diminished Value

You may inspect the goods as you would in a physical retail store.

If the value of the goods is diminished as a result of handling beyond what is necessary to establish their nature, characteristics and functioning, we may claim reasonable compensation.

§ 13 Warranty

Statutory warranty rights shall apply.

If a product is defective, please contact us at office@hufoel.at and, if possible, provide photographs and your order number. We will review the matter and work with you to find a suitable solution.

§ 14 Product Information

Our products are care products for animals. Product descriptions and instructions for use are provided for general information purposes only and do not replace veterinary diagnosis or treatment.

For unclear, severe, worsening or painful hoof or skin conditions, a veterinarian or other qualified professional should always be consulted.

§ 15 Use and Compatibility

Our products should be used according to the respective instructions for use.

As every animal may react differently, we recommend testing new products carefully on a small area first.

If any adverse reactions occur, use of the product should be discontinued.

§ 16 Vouchers and Discount Codes

Vouchers and discount codes may only be redeemed within the specified period and subject to the applicable conditions.

They cannot be applied retrospectively to orders that have already been completed.

Discount codes cannot be combined with other promotions unless expressly stated otherwise.

§ 17 B2B Customers and Retailers

Separate pricing, minimum order quantities, payment terms and delivery conditions may apply to business customers, retailers and resellers.

Such special conditions shall only apply where expressly agreed or provided within the respective B2B account.

§ 18 Liability

We shall be liable without limitation for damages resulting from injury to life, body or health, as well as for intent and gross negligence.

In cases of slight negligence, we shall only be liable for breaches of essential contractual obligations and only for foreseeable damages typical of the contract, to the extent permitted by law.

Mandatory statutory liability provisions remain unaffected.

§ 19 Data Protection

Information regarding the processing of personal data can be found in our Privacy Policy.

§ 20 Applicable Law

Austrian law shall apply, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law applies only insofar as it does not deprive them of mandatory legal protections afforded by the laws of their country of habitual residence.